"Boardroom shenanigans bedevil it. It has gone through three bosses in the space of just 20 months, adding to the sense of an organisation in crisis. Its £200,000-a-year chief executive, Steve Lamey, was suspended last month. Legally, it is owned by the Department for Education in England, and its equivalents in Scotland, Wales and Northern Ireland, suggesting that Justine Greening, the education secretary, has lead responsibility. But repayments are governed by the Department for Business, Innovation and Skills, which is headed by Greg Clark, the secretary of state, while a Transformation Programme that began in 2013 was a result of collaboration with BIS, the Cabinet Office and the Treasury. . It has 2,600 staff based in Glasgow, Darlington and Llandudno Junction. Hinduja Global Solutions runs outsourced contact centres for SLC that it claims provide “best in class” service."
The board can't run itself, let alone sort out the student loans.
Good Morning Monday 11th May 2026


