gillybob, I acknowledge your frustration but - what's happening in public service is that staff are under constant criticism from Ministers who would like to see no public, all private services.
Workloads are steadily increasing and pay hasn't increased. Administrative support for teachers, social workers, nursing staff, police etc etc has been demolished with the result that 80% of their working hours would be spent on a computer but everyone I know manages to do much of that in non working hours.
People who work for agencies get paid more by the hour but they do not get sick or holiday pay or any kind of pension scheme. No one wants agency staff, we need permanent dedicated nursing/teaching/social workers - it's a bad deal all round but it does enable staff to have a semblance of control over the hours they work.