Gransnet forums

Site stuff

Private messages -are they?

(109 Posts)
MawB2 Mon 07-Sept-20 20:46:50

I am extremely concerned that Private Messages I have sent to some members have been removed ostensibly “at user’s request”.
This is SIMPLY NOT TRUE.
I understood PMs were precisely that, ie “private” so nobody has the right to read, let alone delete them although I realise they do disappear if a member leaves GN.
I wonder if GNHQ would care to comment?

Elegran Tue 08-Sept-20 09:05:12

I was about to ask MawB2 whether the deleted posts were ones that she had sent as MawB, as I have found that if a poster leaves GN their PMs also vanish with them. Too late - GNHQ have explained it.

It is annoying, as there might be something in a private message that you want to keep - a phone number, perhaps.

Esspee Tue 08-Sept-20 09:06:46

Could it be that some users regularly clear out their mailbox once a correspondence is over?

lemongrove Tue 08-Sept-20 09:09:07

So when you see ‘message removed at users request’ it’s simply the poster who sent it having a tidy up of their inbox.
Annoying though, if you haven’t yet read the message.Will GNHQ be able to resolve this?

pollyperkins Tue 08-Sept-20 09:26:20

Makes sense. Ive just had a look at my inbox - The only message which has been deleted at senders request was from MawBroon so that was obvs a long time ago as she has had several reincarnations since then! And presumably it was deleted when she left.

kittylester Tue 08-Sept-20 09:36:03

lemongrove

So when you see ‘message removed at users request’ it’s simply the poster who sent it having a tidy up of their inbox.
Annoying though, if you haven’t yet read the message.Will GNHQ be able to resolve this?

It's not just the sender. It was another recipient in my case.

aggie Tue 08-Sept-20 09:45:07

Just to say that I have emptied my inbox , all the messages were old , some were definitely from people who no longer post , so that scuppers the idea of messages being deleted if one leaves the forum ..
Actually some were from marydollwith answers or corrections from her “school” .!

LaraGransnet (GNHQ) Tue 08-Sept-20 10:02:08

Hi there,
To answer your questions on this, it is to do with GDPR. If a message has been removed, it is because the sender has chosen to delete it, or they have deregistered.

Toadinthehole Tue 08-Sept-20 10:09:21

Maybe it’s just me, but I would expect GN to have access to private messages. There’s loads of vulnerable people out there, and I wouldn’t expect them to be at the mercy of a pm which is unpleasant. It shouldn’t be a problem if everything is above board.

kittylester Tue 08-Sept-20 10:09:26

I repeat - the message I received on Sunday was NOT deleted by the sender but another recipient!

LaraGransnet (GNHQ) Tue 08-Sept-20 10:28:01

Hi kittylester, if a user deletes their account or messages, then all messages in the chain are removed, including your own, we're afraid.

It’s something that we put in place in the run up to GDPR, because we took the view that in situations like this, we need to privilege the right of users to delete their data.
In the case of PMs, messages by poster A can often contain personally identifying information about poster B. Because we’re putting poster B’s right to delete her data above other concerns, when poster B deletes a PM that was sent to her, the PM is deleted from our servers and will disappear from poster A’s ‘sent’ folder .
Likewise, if poster B de-registers or asks us to delete all her data, we think she will rightly expect PMs between herself and poster A to be deleted from our servers. That means they’ll also disappear from poster A’s ‘sent’ folder. Hope that explains things a bit more fully. smile

Chewbacca Tue 08-Sept-20 10:31:50

Kittylester if the pm that was sent you, was also sent to a couple of other members too, if one of them deleted the message, all of the people in that chain would have the message deleted too (which is what happened to Marydoll).

kittylester Tue 08-Sept-20 10:35:56

One has to hope that the deleted message didn't contain anything vital or had been read.

Elegran Tue 08-Sept-20 11:20:09

aggie People could be no longer posting without actually closing their accounts and deregistering.

aggie Tue 08-Sept-20 11:32:37

Well some were from our friend in her first incarnation

Marydoll Tue 08-Sept-20 11:52:56

Lara, even if you are only a recipient and want to tidy your inbox, you cannot do so, because others in the chain are effected. That doesn't sound very user friendly nor efficient.

It also means that you have to store PMs, you are finished with or may not wish to keep, for fear of deleting other's messages. We cannot possibly know if others in the chain are finished with them, nor even read them. It doesn't make sense and is flawed.
Surely only the sender, should be able to delete or retract for all users, the message they have sent and a single recipient being able to delete their own copy.

Not good IT housekeeping at all. It doesn't happen in other organisations. sad

Rufus2 Tue 08-Sept-20 12:19:49

It is annoying, as there might be something in a private message that you want to keep - a phone number, perhaps
No problem! smile
Rarely use PM, but when I do, I compose message in Word processor, "Save" then cut/paste to GN message box.
Then have opportunity to re-send if first go was removed accidentally, or send to somebody else depending on context!
After all, what a shame to have a cleverly crafted message destroyed at somebody's whim!! grin
Mind I'd be very dismayed if it was deleted at users'
request!
OoRoo

Doodledog Tue 08-Sept-20 22:35:40

Marydoll

*Doodledog*, when you join GN, you are given the option of being emailed if you have PM.

Go to INBOX, then SETTINGS and tick the box to receive notification of a PM.

Thank you, Marydoll smile

phoenix Mon 19-Oct-20 16:00:03

The short answer to the question posed in the OP is NO

Riverwalk Mon 19-Oct-20 16:22:49

I assume owners of websites have access to PMs - how can they not?

Chewbacca Mon 19-Oct-20 16:25:29

Caveat emptor

Grandmafrench Mon 19-Oct-20 16:46:23

Marydoll

*Lara*, even if you are only a recipient and want to tidy your inbox, you cannot do so, because others in the chain are effected. That doesn't sound very user friendly nor efficient.

It also means that you have to store PMs, you are finished with or may not wish to keep, for fear of deleting other's messages. We cannot possibly know if others in the chain are finished with them, nor even read them. It doesn't make sense and is flawed.
Surely only the sender, should be able to delete or retract for all users, the message they have sent and a single recipient being able to delete their own copy.

Not good IT housekeeping at all. It doesn't happen in other organisations. sad

I always thought they could be accessed by GNHQ. Under
Our Policy in Full with regard to privacy on the site, and then under Your Data What We Store and Why, it states:

We also store the following optional data for registered members:

"Private messages that you choose to send to other users"

then, under How Long is Your Data Stored?

"Private messages are stored until you delete them. If you delete your account, your messages will also be deleted".

BlueBelle Mon 19-Oct-20 17:01:14

Well laragransnet how can you explain why for instance the last two messages received from one poster were immediately remove at senders request but further up this thread the sender said she did not remove them
A further 5 were removed the same day from another poster
Please explain

kittylester Mon 19-Oct-20 17:01:27

So they are misnamed? They are just messages not PRIVATE messages.

That is wrong!! Though, I wonder if there is a job going as 'Monitor of Messages'? I'd like to apply for that.

Marydoll Mon 19-Oct-20 17:14:58

I'm finding all this very disquieting.

Kitty, you would be bored reading my PMs. They are all about macaroons and Susan Calman's visit to the fudge shop!

kittylester Mon 19-Oct-20 17:26:05

Other people might be much more interesting md.