I shall preface my remark with this: I am not a parent or grandparent, so perhaps those here will think I shouldn't comment. But I have been a daughter and granddaughter. Your grandchildren are just plain rude if they don't speak to you, and rudeness should be challenged, not rudely, but consistently. You say you relationship with your DIL is a bit tricky, which isn't going to help you tackle the childrens' behaviour, but is it worth pussyfooting around them, putting up with it, just to be made use of? Conflict is horrible, though, and you don't want to bully kids, so I think in your situation I might develop a little strategic illness - nothing much, perhaps a persistent summer cold, or something "playing up" for a couple of weeks meaning that i could not help with any child-collecting duties. And after I was "better" I might stretch that a little bit and wait until I was asked to "return to work", at which point (and this is just me, and I might even regret this, so not sure of the wisdom of even mentioning it, but...) I would question with DIL the need for me, and the desire of the grandchild to have me do it, and I would go on to say that I would need said child to be courteous in order to make me want to help. I realise a 'real' grandparent might not want to risk alienating in-law and grandchildren, and possibly losing access to the latter, but if the kids are rude to you or ignore you, why would you want to be bothered with them? i'm sure they pay attention at birthdays and christmas times, and as a non-parent i dont understand what pleasure you guys get from simply being a cash dispenser to a generation who aren't interested? Oh I do know just how harsh that sounds, and, as i keep saying, I am not a parent etc and am obviously not invested in that whole thing. However I loved my grandparents, saw them regularly (of course i had a favourite, my maternal grandmother!) and was rigorously taught manners by my parents, who would have made it very clear to me pretty instantly if i had been rude to or ignored anyone, and would have insisted that i apologise and mend my ways. And I saw or spoke to my mum pretty much every day, even when we lived in different places. I talk to or see my mum-in-law at least every week too, and am lucky to have a good friendship with her, and PIL too, which helps us to be able to talk over any little issues which might crop up. My final thought is that yes, I agree with many here that one's children and grandchildren do have busy, often stressed lives, but as their family you should be a part of that life, and they should appreciate and value you. If they don't value you, how can they expect you to value and help them?