Since when did a customer services adviser become an advocate?

I think I need an advocaat now - large one please!!

It’s not the poor low paid staff that invent these job titles folks! but is a way of employers trying to make the employees feel that they are not in low end jobs and to do so without spending any money! Some of the employees like the Baristas in coffee shops do get training and take a pride in their work so it’s not very kind to take the mick

jenpax this was a lighthearted thread lets not cloud it by getting overly serious!

I did not get it either.

I don't think anyone suggested it was the workers jenpax or were taking the pee. Just mocking the sheer pretentiousness of people who thought up these things.

I thought Merlotgran's comment was very funny - and pertinent. So I do take umbrage when someone else takes potshots at something so inoffensive. I don't want to be part of a society where it is deemed wrong to have an opinion in case someone, somewhere, takes offence. If we can't have a good laugh at the absurdities of life, then we will be living in a totalitarian state where the thought police have full control. I didn't see anyone having a go at the low paid workers - as Sodapop says it's the person who dreams up these daft ideas who is responsible, and I would be willing to bet they are not low paid.

I'd just like to add that I was extremely polite to the aardvark even though I couldn't understand a word. I took the item back to Argos this morning and received a full refund from the attourney behind the counter.

Result!

merlot

I blame Cilla Black!

This all started years ago when a contestant on Blind Date said he was a ' Vision Technician '.

She asked him what's that and he said a ' Window Cleaner '.

Grankind But we do live in a totalitarian state now ? btw I wasn’t taking pot shots at anyone just observing that it’s no joke for the poor folk stuck in these jobs

One can be sympathetic to people in low paid jobs and still have a sense of humour, which was the point made in the first place. What is off-putting about this kind of social media is that it attracts those who will pick holes in anything, just for argument's sake. I repeat - laugh a little - it will do you good.

How do you know I don’t laugh. It was just an observation goodness me

Without getting into that argument, the point made by Merlotgran was not denegrating people in low paid jobs. And it was a very funny observation. I have done low paid jobs myself, serving people in shops. I was happy to do it at the time, but would not have called myself a retail facilitator.
That's all!

British Gas contacted me once saying they were "your energy expert". I let them know that they were my energy supplier and nothing else, and that if I wanted an energy expert I would hire one of my own.

I work in customer service and sometimes you feel exactly like an advocate - you get threatened with goodness knows what, and have to be diplomatic to the point of sainthood to deal with some of the people out there - and that is often all true before some of them have even placed a flaming order to complain about! I don't think it's being a killjoy to point out that our job among others has actually become harder than it ever was - frankly I think that I and the team I work in deserve our upgrade, because if I was being paid well for the ahem, 'human waste' I often handle on a daily basis, my salary would be a darn sight higher than it is. I'm not forbidding anyone from laughing: just realise that the change you've recognised is more true than you think.

I hate the word `caregiver`...another American-ism!