As a self managed block of 25 flats, all of which are occupied by people in their 60's, 70's. 80's and 90's we do hold the frond door keys to all flats in a locked cabinet r in a double locked office. THese are for use in real emergencies. I would say that they are often used by the flat owners who have gone out and left their keys behind!!!
We do make it very clear that we are NOT a Care Home and do not have any personnel who have training or abilities to pick people up after a fall, etc. As neighbours, Yes we try to help each other, will purchase and deliver small items of shopping if someone is unwell, etc. At times committee members have called and waited for amubances.
But not as a general rule and we will NOT be listed as key holders for reasons of care. Only recently we had a resident who took tota; advantage of us, ringing one of the younger men on the committee each time she fell over, getting him to pick her up. If he had damaged either her or himself in this any time, she was the type who would have sued!!!! We had to make it quite clear to her son that we would no longer permit this and he would be rung each time she contacted any committee in this regard. She is now in a Care Home after he was called to come the fifty miles a few times!!!,.
Whilst understanding the difficulties of family living a distance away have in this regard, it is not our responsibily to take on this role. Not only is it a problem regarding dangers of trying to lift someone, but when any form of dementia is involved the good neighbnour can often accused of taking things from person they are trying to assist.