I think use of casual language in emotional situations may be a sign of embarassment (wondering how and what to say but wanting express sympathy; not everyone finds it easy) as well. Another reason to back off with the criticism.
Anyone watching The Royals: Time to Go? Channel 4 Tuesday 15th September 9 to 10 pm?
The Daily Mail - the great divide
Mother put on child abuse register for letting her 5 year old go for a walk!
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