I understand exactly what you are saying Charleygirl, Nowadays it's wrongly assumed that everyone is at ease with technology.
When I started sheilding, I was contacted by my LA asking if I needed support to access online shopping and prescriptions.
I said I was fine, but asked what happens to people who have no access to the internet nor are not computer literate. An example would be sheilding updates to your phone. What if you don't have a smart phone?
The officer said it was a great concern that vulnerable people were slipping through the net, due to a reliance on technology.
I was complaining to my bank this morning about this reliance on all things digital after a large payment went missing.
I was able to check certain things electronically, before contacting them.
It turns out security systems were being updated, just as I was making the payment!! ?
How does someone go about sorting it, if they have no expertise? But that's for another thread.
I do love using technology and am computer literate, but not for banking.
I hope GNHQ takes notice of people who are not au fait with this request to update permissions and gives a CLEAR and SIMPLE explanation.
The thing about techies (my son is one) is that they thing everyone understands Computerspeak.