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Locked out of Facebook/messenger/m eta whatever it's called

(41 Posts)
Grammaretto Tue 18-Mar-25 09:46:34

I was hacked and in trying to get rid of all the rubbish I was being sent, I was myself told my account has been disabled and there seems no way to save it.
Part of me doesn't care at all but it was a link to some folk I can't contact any other way. Also some photos from long ago.

Has this happened to anyone on here ?
Each time I attempt to go through a retrieval, I seem to go further down a rabbit hole. The so called help site is just a robot asking me if my problem has been solved.

Perhaps I need a savvy DGC on my case?

NotSpaghetti Tue 18-Mar-25 11:41:40

Yes! Ask a grandchild!
🙄
Good luck!

MayBee70 Mon 05-May-25 12:57:49

I’ve been locked out of my Facebook account, too. It has happened before but I can’t seem to sort it out this time. Also I keep getting emails on my computer ( as opposed to my iPad) saying that my iCloud account has been deactivated even though it hasn’t as I’m still paying for it. And that I can no longer send emails from my computer, even though I can. I get seriously frustrated by my inability to sort these things out. I need to find someone who can come to my house and go through all of these things. The frustrating thing is that I have family nearby who are experts in such things but they don’t have the time to help sad.

keepingquiet Mon 05-May-25 13:51:42

I have recently been locked out of another site I'm on, but it isn't Facebook.

I know I'm not the only one and although I have tried resetting passwords etc nothing has worked.

Nothing else has been affected so I'm hoping it will sort out but I miss messaging people on there. We do become too reliant on these things I think, so maybe it is a good thing in some ways?

Allira Mon 05-May-25 14:45:03

My messages on FB keep getting encrypted and I've no idea how to read or retrieve them.

Yes, asking a grandchild is a good idea 🙂

NotSpaghetti Mon 05-May-25 14:51:21

MayBee70 why don't you ask them to check it out for you and you will cook dinner?
My son and family are often up for this sort of "bribe"

Retroladywriting Mon 05-May-25 14:54:08

I've apparently been hacked on Facebook too. I tried resetting my password but went down into a whole Warren of rabbit holes. I eventually gave up, but what I don't understand is that none of it, the hacking or the need to reset my password applied when accessing it on my laptop, only my phone. So I've deleted the app from my phone and confined myself to using the laptop for FB. I was probably spending too much time mindlessly scrolling anyway.

MayBee70 Mon 05-May-25 15:04:25

I can access it on my computer but not my ipad. I depend on messenger when I'm away from home. It happened last time I was a way from home. I realised that because I'd written something down to help me get back on when it happened before.

MayBee70 Mon 05-May-25 15:05:12

NotSpaghetti

MayBee70 why don't you ask them to check it out for you and you will cook dinner?
My son and family are often up for this sort of "bribe"

My cooking skills are even worse than my technical ones!

Allira Mon 05-May-25 15:06:09

MayBee70

NotSpaghetti

MayBee70 why don't you ask them to check it out for you and you will cook dinner?
My son and family are often up for this sort of "bribe"

My cooking skills are even worse than my technical ones!

😂😂😂

Chocolate?

MayBee70 Mon 05-May-25 15:06:25

Retroladywriting

I've apparently been hacked on Facebook too. I tried resetting my password but went down into a whole Warren of rabbit holes. I eventually gave up, but what I don't understand is that none of it, the hacking or the need to reset my password applied when accessing it on my laptop, only my phone. So I've deleted the app from my phone and confined myself to using the laptop for FB. I was probably spending too much time mindlessly scrolling anyway.

I'm scared that, if I try to sort it out on my ipad I'll lose the computer access to it, too.

Iam64 Mon 05-May-25 21:12:12

I was hacked a couple of years ago, almost certainly when I used
Unsecured internet at a Greek airport. Arrived home six hours later to find threatening emails on the we know everything front. I couldn’t get into my fb account as the hackers took it over. I tried young people, two local iPad repair shops, I wrote to meta as did family .
I started a new account altering my name slightly
I lost all the messages from the time my husband died
It’s a strange thing to do isn’t it- entrust so much on line

MayBee70 Mon 05-May-25 22:56:36

I don’t think I’ve been hacked. Just somehow got myself locked out. It’s happened before. I wish I wasn’t such a technophobe. Or didn’t have quite so many passwords.

MayBee70 Tue 06-May-25 11:09:58

Completely locked out of it now as one of my friends reported that it had been hacked, even though I wasn’t sure if it had been. Still have it on the computer but not sure if Facebook are going to remove that, too. Apart from gransnet it’s my only contact with the outside world. Not sure what to do next. Don’t seem to be getting emails either…

Retroladywriting Tue 06-May-25 19:35:35

MayBee70

Retroladywriting

I've apparently been hacked on Facebook too. I tried resetting my password but went down into a whole Warren of rabbit holes. I eventually gave up, but what I don't understand is that none of it, the hacking or the need to reset my password applied when accessing it on my laptop, only my phone. So I've deleted the app from my phone and confined myself to using the laptop for FB. I was probably spending too much time mindlessly scrolling anyway.

I'm scared that, if I try to sort it out on my ipad I'll lose the computer access to it, too.

Yes, me too. I think I shall leave well alone and just use the laptop to access FB.

MayBee70 Tue 06-May-25 20:12:41

I don't understand why I've been locked out on my ipad but not my computer. I, too, spend too much time on it, but I do need it when I'm away from home, especially for messenger. I've done the photo id thing but that doesn't seem to help. Googling says thousands of people are locked out of facebook every day.

MayBee70 Tue 06-May-25 20:29:30

Main problem, apart from messenger, is that I can't post pictures on the computer facebook page.

petra Tue 06-May-25 20:31:30

MayBee70
Is your laptop linked with your iPad. I’m assuming not as only one device has the problem.

petra Tue 06-May-25 20:33:41

I forgot to say non of my passwords are proper words. They can be pronounced but there is no such word.
Ie, shmenzal

MayBee70 Tue 06-May-25 20:39:52

I've had facebook on my computer for years but the ipad is more recent. I think the problem has been my friend reporting fraudulent activity on my account because I had got back on prior to that sad. She'd received a friend request from me that I hadn't sent.

Missedout Wed 07-May-25 00:54:40

It may help if you understand how you access your accounts on each device. If you consider your account on, for example, FaceBook (FB), your account with all your posts, photos etc is not held on your device (iPad device perhaps) but on FB’s servers (computer systems). When you put the FB app on your iPad, you have to give FB (at the minimum) an email address and password. These together are the key to open/use your account, they are your credentials. You probably allow your iPad to look after your credentials for you or else have to enter them every time you want to access FB posts. Having the FB app on your iPad is a shortcut to allow you to see what you have stored on FB’s servers, any messages etc. and you can save what you see on your iPad as well. When you open the app on your device, your credentials are automatically exchanged and checked and, if OK, you are able to use the app. Otherwise you can log in to FB’s website (using your credentials) and see the same data.

When you want to use another device (a laptop?), you will need to go through the same process, download the app, use your key (email and password) and you will be given access to the identical information that you have on your iPad because it is your only information held on FB servers.

If you can understand this process it may help you to realise why you can get shut out of your account on one device (iPad) but not another (laptop). Somehow, the key/credentials on the iPad have changed. As long as you are certain that you know your FB email and password (key/credentials) on the laptop, then you can start again on the iPad. Delete the FB app, download it again, add your email and password and you should have access again. (I say should – but you didn’t have access before so you haven’t lost anything.)

If you are locked out because you have been hacked, things will be different. This means that someone else has worked out/stolen your keys and used them to change your credentials on FB’s servers. You will be locked out on all your devices. You will need to talk to FB to see if they can restore your account.

The more complex and unique your passwords are, the less chance you have of being hacked.

Grammaretto Wed 07-May-25 01:08:53

I gave up trying to access my Facebook account and have now rejoined with a new account and am gradually being sent friend suggestions.
Several people have asked if it's really me so I need to reassure them.

MayBee70 Wed 07-May-25 08:58:18

I did the face recognition thing again and this time they said I was under review and would contact me in 24 hours. So I'm making some sort of progress. If I do get back on I really need to stop being so addicted to it, though.

MayBee70 Wed 07-May-25 12:13:38

Still banned. All the times I’ve reported racist and xenophobic comments on Facebook that they have ignored but I forget my password and I’m banned for life….

Grammaretto Thu 08-May-25 01:37:14

It's awful MayBee. It was the same for me.
Now the only reason I feel the need to be on Facebook is to find what is happening in my neighbourhood and it's like losing an address book.
I may leave.