radicalnan You hit the nail right on the head! Indeed you should write the training manual!! You said;
"Care staff are there to perform practical stuff and provide support, not to burden their clients with worries and concerns." and gave examples. Brilliant! Thanks.
I wish I had been able to quote this when my mum was alive! I went through an awful time feeling like the "baddie" because I was not happy about the carer who did exactly what the OP has described! I eventually met the girl and knew my doubts were confirmed. No carer worth their salt talks about their own wages or personal problems. Maybe they can chat in a positive, friendly way about the funny things their children do... but never so as to make the person feel sorry for them or worry about them. This girl was the ultimate manipulative con-artist.
I've got another 'keen'... Ouch!