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Hello from GNHQ

(263 Posts)

GNHQ have commented on this thread. Read here.

LilyGransnet (GNHQ) Thu 05-Aug-21 14:41:14

Hi all

We think that it'd be good for us to get to know each other a bit more.

We at GNHQ are here to moderate the site, look after our users and ensure that Gransnet is an inclusive and supportive community. We're post-moderated, which means that we rely on reports to let us know what's going on. ​Our aim is to respond to every query we receive, so please don't be afraid to get in touch.

We're also keen to listen to feedback about site functionality, so tell us what you think - we'll always pass feedback on to the relevant team(s) for discussion, with the promise of making Gransnet better and more efficient for all users. If you've got any ideas for improvement then please share them below. Changes at the back end of the site do take time, but we're more than happy to keep you updated during the process.

Please feel free to introduce yourselves by replying below (or send us a hello privately via email/report if you prefer).

P.S Every time you hit the report button, an angel gets its wings (or a troll gets booted off site). <repeatedly clicks report button>

FannyCornforth Sun 08-Aug-21 13:25:48

Don’t worry about it Charley
Apparently I’m ‘unkind’ (bleugh) and the spreader of ‘rumour and unsubstantiated gossip’ (which I learnt all about on threads referring to it on Mumsnet hmm)

FannyCornforth Sun 08-Aug-21 13:27:59

Gill a while back, we repeatedly asked the management to let us know what ‘the rules’ actually were, but we got nowhere

Antonia Sun 08-Aug-21 13:29:17

I haven't read the whole thread, so apologies if someone else has mentioned this.
I think it's time the front page was changed. We are not in lockdown now.
And an edit function would be nice.

Galaxy Sun 08-Aug-21 13:30:41

I have just posted on the GB news one (fool that I am) and it didnt shift so I was about to come on here and say you were right fanny but now it's gone to the top and I am the last poster. What does it all mean grin

FannyCornforth Sun 08-Aug-21 13:35:03

So have I Galaxy!
Sometimes it works, sometimes it doesn’t.
I believe that it’s known as ‘being on the blink’

FannyCornforth Sun 08-Aug-21 13:42:37

Charleygirl5

FannyCornforth I must stop being so rude and aggressive-the story of my life it would appear.

Being ‘rude and aggressive’ to someone who was quite obviously on the troll.
Perhaps if someone had got their act into gear and got shut sooner, it may never have happened at all…

Charleygirl5 Sun 08-Aug-21 13:47:20

FannyCornforth the problem was I did not think I was! I thought, on the whole, I was my usual pleasant self but he/she did try my patience.

eazybee Sun 08-Aug-21 13:49:28

I remember the poster and posts referred to which caused so much trouble.
There were indications of mental health issues early in the posts; whether these were genuine or not is not the point. The response to the posts by a few posters who considered them to be deliberately provocative was not kind and some deliberate baiting took place; fair warning was given but was ignored.

FannyCornforth Sun 08-Aug-21 14:33:20

Charleygirl5

FannyCornforth the problem was I did not think I was! I thought, on the whole, I was my usual pleasant self but he/she did try my patience.

Ah, I see.
So they said that you were ‘rude and aggressive’.
It was their perception.
Good grief!

BlueBelle Sun 08-Aug-21 14:46:07

eezybee I remember the said poster and postings very well and if said poster had been dealt with properly none of the rest would have happened they goaded and goaded and was clever in their trolling
I asked a very innocuous question of her/him and was called ‘a wicked old witch’ but she/he didn’t even get a mention by Hq let alone anything more but my question was deleted ???

Anyway back to this looking forward to hearing how many of our requests will be ‘looked into’ for the umpteenth time
Do HQ realise it’s really quite insulting

Charleygirl5 Sun 08-Aug-21 14:47:07

Yes, that is why I am on my final warning.

FarNorth Sun 08-Aug-21 15:21:54

Do HQ realise it’s really quite insulting?

Indeed.
As if us old bats will be happy that we've "got to know each other better" by giving answers to a question posed by someone who couldn't care less.

FarNorth Sun 08-Aug-21 15:25:19

Could this be how it is in GNHQ just now?

Mollygo Sun 08-Aug-21 15:36:34

FarNorth

Could this be how it is in GNHQ just now?

Or possibly, leaving no time to deal with requests.

FannyCornforth Sun 08-Aug-21 15:40:27

I prefer it when they just leave us to it, instead of putting on this ridiculous pretence of
1. Caring about what we think
and
2. Considering doing anything different with the site

MawBe Sun 08-Aug-21 15:44:16

Not forgetting another poster cast out into the wilderness at the same time as Charleygirl whose contributions to GN have been paid fulsome tribute to recently on the occasion of her birthday.

FannyCornforth Sun 08-Aug-21 15:49:00

And the crumpets lady sad

Callistemon Sun 08-Aug-21 16:06:00

MawBe

Not forgetting another poster cast out into the wilderness at the same time as Charleygirl whose contributions to GN have been paid fulsome tribute to recently on the occasion of her birthday.

Hear hear!! MawBe

FarNorth Sun 08-Aug-21 16:06:37

I seem to have missed these people being kicked out. sad for them.

A lifetime ban seems like overkill unless they've been completely vile.

EdithW Sun 08-Aug-21 16:08:26

FannyCornforth

And the crumpets lady sad

So far I haven't got know any grans better other than two contributors.
That wasn't thanks down interventions or help from GN in any shape or form, it was down to posters taking the initiative in a pm.

EdithW Sun 08-Aug-21 16:11:43

FarNorth

*Do HQ realise it’s really quite insulting?*

Indeed.
As if us old bats will be happy that we've "got to know each other better" by giving answers to a question posed by someone who couldn't care less.

Sorry biscuit lady and fannyc I was quoting far north.
"getting to know each other better."

grannyrebel7 Sun 08-Aug-21 16:14:42

An app, edit button and like button please ?

Mollygo Sun 08-Aug-21 16:21:49

Search facility that works
Edit button please

MerylStreep Sun 08-Aug-21 20:53:21

MawBe
And that posters goader comes back under a completely different user name ?

Kali2 Mon 09-Aug-21 18:23:40

The list of those who have done this again and again, is very long - perhaps you are not aware ?!?