I have had trouble with my internet banking for months. Sometimes it let me in without a problem. Other times it would tell me that my number was wrong, and a strange one would pop up above it.......never the same one. I queued for ages on the phone to speak to a person who could, allegedly, help me. She was completely bemused when I explained the problem. She suggested that she closed my internet banking account, and then I should register with a new one. That would definitely solve the problem, she said. It didn’t. The same thing happened again.
I went into my local branch, but couldn’t speak to an advisor because of Covid. The cashier was also bemused, and could offer no advice, so I told her to close my internet banking account, again, and arrange for paper statements. Two months later, I was thinking of having another try, when I read that T** customers are again having problems with their internet banking.
Having to go into the branch again, to do a manual transaction the cashier admitted that they were again having problems, but suggested signing up for internet banking yet again, and seeing what happens. I told her that if it fails again I am going to change to a different bank. I haven’t yet plucked up courage to log in again, but I have the feeling that it still won’t work, when I do.
It was much easier in the days when we all had a Bank book, and paid our bills manually....I think!!
